This site, Visalia Plumber Pro (visaliaplumberpro.com), is operated by AuthenitcBrand, LLC ("we," "us"). Visalia Plumber Pro is an independent local resource, not a plumbing contractor. We publish cost and repair research for Visalia-area homeowners and pass requests to independent, licensed California plumbing companies who do the actual work.
What information we collect
When you submit a request through this site, we collect the information you provide, which may include your name, phone number, email address, ZIP code, and a description of the plumbing problem and the property. We also collect standard technical information automatically — IP address, browser and device type, referring site, and the pages you visit — through the cookies and similar technologies described below.
SMS opt-in data
If you provide a mobile phone number and check the consent box to receive text messages, we collect and store that number, the consent you gave (including the exact wording you agreed to and the date and time), and your message history with us, for compliance and service purposes. No mobile opt-in data or SMS consent will be shared with any third party or affiliate for marketing or promotional purposes, under any circumstances. Your phone number is shared only with the specific independent plumbing company needed to fulfill your request — never sold, rented, or shared for unrelated marketing.
How we use your information
- To pass your request to one independent, California-licensed plumbing company serving your ZIP code, and to share with that company the details it needs to contact you about it.
- To send you service-related communications — confirming your request, following up on it, or telling you which company will be calling — by phone, text, or email, consistent with the consent you gave.
- To operate, maintain, and improve this site, including understanding which pages and guides visitors find useful.
- To comply with legal obligations and enforce our Terms of Service.
How we share information — the fulfillment-only rule
We are a referral service, not a plumbing company. To fulfill your request, we share your contact information and the details of your request with the one independent plumbing company we pass it to, which is named to you when you submit. That is the only routine sharing we do with your personal information. If your request later needs to go to a different company, we ask you first, naming that company, before it contacts you. We do not sell your personal information. We do not share SMS opt-in data or consent records with any third party for marketing purposes. We may disclose information where required by law, to protect against fraud or abuse, or in connection with a merger, acquisition, or sale of business assets, in which case this policy would continue to apply to your information under the new ownership.
Cookies and tracking
This site uses cookies and similar technologies for essential site functionality, for analytics (understanding how visitors use the site, including whether a visit arrived from a search engine or an AI assistant), and to measure whether a visit resulted in a phone call or a form submission. You can control cookies through your browser settings; disabling them may affect some site functionality. We do not serve third-party advertising on this site.
Call recording
Calls to any tracked phone number on this site may be recorded or monitored for quality assurance and request-verification purposes. California is an all-party consent state for call recording. Under California Penal Code § 632, every party to a confidential communication, including an ordinary phone call, must consent before it is recorded. Where call recording is enabled on our tracked number, you will hear a disclosure at the start of the call; continuing the call after that disclosure constitutes your consent to recording. If you do not consent, say so at the start of the call or hang up, and use the form on our contact page instead.
Data security
We use reasonable administrative and technical safeguards designed to protect the information you provide, including limiting access to request information to what is needed to operate this service and transmitting form submissions over an encrypted connection. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights and choices
- Opt out of texts: reply STOP to any text message from us at any time to stop receiving further messages. Reply HELP for help.
- Access, correct, or delete your information: California residents have the right to know what personal information we hold about them, to request its correction or deletion, and not to be discriminated against for exercising those rights. Anyone, resident or not, can make the same request through the contact page; we honor it subject to any legal retention requirements.
- Opt out of non-essential communications: you can ask us at any time to stop contacting you about anything other than a request already in progress.
- Do not sell or share: we do not sell personal information and do not share it for cross-context behavioral advertising, so there is nothing to opt out of on that front — but you can confirm that with us at any time.
Children's privacy
This site and its services are intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The "last reviewed" date at the top of this page reflects the most recent revision. Material changes will be reflected here.
Contact us
Questions about this policy or about your information can be sent to AuthenitcBrand, LLC, operator of Visalia Plumber Pro, through the contact page.